Returns
We do not accept returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number, and your order must not have been fulfilled, shipped, or delivered as per carrier tracking information.
Refunds (if applicable)
If a Bluetick Network LLP product is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Bluetick Network LLP products with photo proof within 48 hours of delivery. In the case that a Bluetick Network product does not adhere well to a case or phone, you may be eligible for a replacement product, not a refund.
If you are experiencing difficulties activating your Bluetick Network product or connecting it to compatible devices and you wish to request a refund or replacement, please contact our team at support@bluetick.cards. Typically, most issues can be resolved with helpful guidance from our team!
If you have successfully activated your Bluetick Network product and are still experiencing issues with compatibility after contacting support@bluetick.cards, you may be eligible for a refund. Once your refund is approved, you will receive an email notification confirming the refund. The refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.
Warranty
If your Bluetick Network product loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free replacement.
Pro Member Special Warranty
Beyond 30 days after your Bluetick Network product is marked as delivered, you are eligible for a free replacement Bluetick Network product should it become damaged or lost. Please contact support@bluetick.cards for assistance with this.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account.
Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank, as there is often some processing time before a refund is posted.
If you've completed these steps and still have not received your refund, please contact us at support@bluetick.cards.
Sale Items
Only regular-priced items may be refunded if applicable; unfortunately, sale items cannot be refunded.
Exchanges
We do not accept exchanges.
Shipping
We do not accept returns, so no shipping information is required.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@bluetick.cards.
Bluetick Network Subscription Refund Policy
This document outlines Bluetick Network LLP's refund policy for Bluetick Network Pro and Pro Plus subscriptions paid through various channels, including the Apple App Store, Google Play Store, or other payment methods.
Apple App Store:
If you subscribed via the Apple App Store, please follow the steps in this link to request a refund.( https://support.apple.com/en-us/HT204084 )
You can also learn more about Apple's refund policies via this link.( http://apple.com/legal/internet-services/itunes/us/terms.html )
Please note that Bluetick Network LLP is not authorized to issue refunds directly for Apple subscriptions. Consequently, you are eligible for an Apple App Store credit within 7 days of your initial subscription charge. See details below.
If your refund request with Apple is denied, you may contact us at support@bluetick.cards within 7 days of your subscription start date and request a refund. In this case, you are eligible for a store credit equal to 70% of your subscription cost within 7 days of your initial subscription charge or within 7 days after your 14-day free trial has concluded. No refunds will be granted after the 7-day grace period.
Google Play Store:
If you subscribed through the Google Play Store, you can request a refund via this link.( https://support.google.com/googleplay/workflow/9813244?hl=en )
For more information on Google Play's refund policies, please refer to this link. ( https://support.google.com/googleplay/answer/2479637?sjid=6307457100405324722-NA#policy )
If Google denies your refund request, you may contact us at support@blueticknetwork.com within 7 days of your subscription start date to request a refund. In such cases, you are eligible for a full refund within 7 days of your initial subscription charge or within 7 days after your 14-day free trial has ended. Refunds will not be processed after the 7-day grace period.
Other Payment Methods:
If you subscribed through other payment methods, such as a desktop computer (e.g., www.bluetick.cards) or via a payment link, you may contact us at support@blueticknetwork.com within 7 days of your subscription start date to request a refund. In these cases, you are eligible for a full refund within 7 days of your initial subscription charge or within 7 days after your 14-day free trial has ended.